TRAINING in HUMAN-CENTRED INNOVATION
Service Design Innovation
Future of work Assessment
The City of Zurich wanted to find a common system that would help school, kindergarten and daycare staff to easily report and then fix any maintenance issues. From a broken door knob to reporting graffiti, the city sought an easy to use tool that would actually be used by school and daycare personnel as well as janitorial staff.
To shape the future of mobility KTM, the biggest European motorcycle manufacturer, and the insurer Baloise collaborated to develop a new digital channel to offer KTM customers an affordable, better integrated and more delightful customer and insurance experience.
Swiss Food Research, an active Agro-Food innovation ecosystem supported by Innosuisse, builds bridges between research institutes and Swiss companies. With the overall goal to create radical ideas for the food industry they aimed to try out different formats and concepts. The MAKEathon was one of their first.
The exhibition about the historic lake dwellings at today’s Sechseläutenplatz in Zurich are an almost unknown UNESCO-World Heritage site. 10 years after the nomination the city’s archaeologists now made the findings accessible to a wider audience through an AR app. Very little was known about what citizens and tourists expect from such application and how they would like to experience the 5000 years old village.
To ensure that its educational programs continuously address the diverse and fast changing industry-relevant qualification gaps and educational needs across all pillars and regions, this KIC (Knowledge Innovation Centre) sought to establish a common learning and education concept administrated by its “Professional School”.
Providing smart solutions enabling electricity grids to manage and monitor their infrastructure, Adaptricity wanted to switch to a license fee business model. Over time this would be responsible for 50% of the company revenues. This would require them to directly sell their monitoring software to their end-users (smart grid operators), and thus learn about their needs and expectations.
Based on its new company strategy, Siemens wanted to redesign its global leadership training program by educating employees worldwide and instilling a new agile mindset building on the Value Stream Mapping & JTBD (Jobs to be done) methodology.
The capability to attract and retain the best talents is essential for every organisation. The International Air Transport Association (IATA) realised that a new vision together with innovative processes and tools were required to bring their recruiting process to the next level. As a focus, they wanted to make sure that the benefits of working at IATA were clearly communicated to potential candidates.
A new management team sought a new, customer centric strategy for the bank. They needed an understanding of the pain points of their customers, the competitive landscape, the impact of FinTech, market trends and key behaviour to enable them to build innovative user-centric scenarios for the future of banking.
Prevention of infections and antibiotic resistance is crucial for the University Hospital of Zurich (USZ). Its research team constantly updates best practices to ensure prevention is carried out at every step of the patient journey, still infection rates could be lower. How can all USZ healthcare workers know what to do to prevent infections, and antibiotic resistance?
The old Innosuisse support formats to foster knowledge transfer and international collaboration between academia and industry in Switzerland, proved to cause bureaucratic structures and a significant amount of overhead costs, rather than measurable outcomes such as innovative ideas, concepts or products.
Blockchain is a buzzword and new technology that everyone feels they need to work with, but only very few actually understand what it is about, how it works and how they could apply it to generate value for their enterprise and customers.
To drive their vision of an innovative company culture forward, Allianz needed to train its people in Human-Centred Design and enable internal innovation coaches to plan, deliver and assess internal innovation projects.
Pro Juventute, a Swiss foundation supporting the rights and needs of children, wanted to modernise and redefine their iconic parent letter, which has provided Swiss parents and families with essential information for over forty years.
A Swiss reinsurance company wanted to explore the potential of a new market segment that is often rejected by insurance companies. To find viable solutions for those classed as “impaired lives”, they needed a complete 360° view of the needs and drivers of the main stakeholders involved in the journey.
Part of Baloise’s current business is based on traditional car insurance. Yet with industries opening up and successful services increasingly relying on collaborations among companies, Baloise needed to know which areas are likely to dominate the future of mobility and who its potential partners might be.
The City of Zurich recently opted for an Open Government Data strategy. During its implementation, city officials discovered the data was highly dispersed internally, and the departments were unsure of which data could be published.
Multinational cigarette and tobacco manufacturing company, Philip Morris International (PMI), wanted to transform their innovation culture. They have the ambition to create in-house capabilities to lead their innovation efforts and face the fast changing environment that they have to confront with an agile and customer-centric approach.
Digitalisation is quickly reshaping the way we teach and learn. Schools like the ZHAW are being challenged to re-evaluate their core structures, and implement an approach to education that enables them to become a future-oriented institution.
Öffentliche Einrichtungen aller Arten formen unsere Gesellschaft. Spark Works hilft diesen Organisationen, Herausforderungen rund um Finanzierbarkeit, Transparenz und die sich ständig wandelnden Bedingungen einer ungewissen Welt anzugehen.
Sei es aus Umweltgründen oder auf Grund der gegenwärtigen, weltweiten Pandemie: Viele Faktoren tragen zum Rückgang des Reisebetriebs bei, was eine ernsthafte Bedrohung für die Flugindustrie darstellt. Spark Works möchte mit führenden Fluggeselllschaften arbeiten, um innovative Lösungen und Methoden zu entwickeln und diese Probleme entschlossen in Angriff zu nehmen.
Die Schweizer Alpen sind eine der meistbesuchten Regionen Europas. Wintersportgebiete benötigen neue Strategien, um die mit grossen Menschenmassen einhergehenden Herausforderungen zu bewältigen. Spark Works kann lokalen Unternehmen dabei helfen, die Bedürfnisse ihrer Kunden besser zu verstehen und vorherzusehen. So können sie ihnen passendere Services anbieten.